Customer Service
The Big Horse Shop hopes you are able to shop on our website trouble free, however if you do experience problems or need to ask questions about our products, please contact us either by telephoning the number below or by sending an email via our contact us page.
Our call centre number is 01254 279666, lines are open between 10.30am – 3.30pm weekdays. If you are calling outside these hours please leave a message and we will call you back as soon as possible.
Delivery
Address
A signature is required at the time of delivery, the goods will not be left if a signature cannot be obtained. You can either have your goods delivered to your home address or you can enter an alternative delivery address, then you know someone will be there to sign for the goods.
Charges
UK STANDARD DELIVERY £7.00 Despatch will be by our contracted carriers and usually takes 3-5 working days.
Please Note: This is a signatory service.
SCOTTISH HIGHLANDS & ISLANDS, £18.00 Despatch will be by our contracted carriers and usually takes 3-5 working days. Please Note: This is a signatory service.
NORTHERN IRELAND, ISLE OF MAN STANDARD DELIVERY £18.00 Despatch will be by our contracted carriers and usually takes 3-5 working days. Please Note: This is a signatory service.
EUROPE ROAD FREIGHT VARIES DEPENDING ON THE COUNTRY Cost for each Country is indicated in our shipping costs on the checkout page. Despatch will be by our contracted carriers and usually takes 5-10 working days. Please Note: This is a signatory service.
EUROPE & REST OF THE WORLD AIR EXPRESS, Please email or telephone for a quote
Quoted Delivery
When the goods you are purchasing have ‘quoted delivery’ added, the goods are either heavy or an irregular shape and there may be an additional delivery charge, please contact us for a delivery quote.
Our carriers require a signature on delivery and they do not make timed deliveries.
Delivery Outside the UK
We are able to deliver goods to most places outside the UK.
For a delivery quote, please call customer services on 01254 279666
The prices in this website include VAT at 20% where applicable.
Please note that our carriers require a signature on delivery and they do not make timed deliveries.
Time
We aim to despatch goods from our warehouse within 48 working hours.
Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances, please allow 60 days for delivery. We can advise on your delivery if you telephone 01254 279666 for details.
Method
We are pleased to work in partnership with GFS so when ever possible your goods will be sent this way. Please note that a signature will be required for every delivery. Should you be out at the time of delivery a card should be left for you to advise that an attempted delivery was made and for you to contact the appropriate depot to re-arrange.
