Terms and Conditions
Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using thebighorseshop.co.uk website, you signify your agreement to be bound by these terms. These terms and conditions only apply to web site sales.
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with thebighorseshop.co.uk. We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
These terms and conditions are governed in accordance with the laws of England and Wales.
Our Contract (Order)
The information we require from you when placing the order is for billing and delivery purposes. When an order is placed to purchase goods from The Big Horse Shop, an email will be sent confirming receipt of the order and the order details. A contract between you and The Big Horse Shop will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
Pricing
All products are offered in £ sterling and inclusive of VAT at the prevailing rate where applicable. Any exceptions will be clearly marked on the website where relevant. On very rare occasions due to human error products may appear mispriced, as part of our order confirmation email, prices are verified. If the correct price is lower than advertised we will charge the lower price and send you the product. If the correct price is higher, we will either contact you to advise and request instructions before despatch or cancel the order notifying you accordingly. .
International customers
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by international customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Any customs or import duties due when your package reaches its destination country will be your responsibility. We have no knowledge of other countries customs policies as they vary from country to country. Contact your local customs officer for full details and regulations
Payment
Credit or Debit card, we accept any major credit card (except Diners card and American Express) or debit card via our website or by telephone. Cards are not debited until goods are despatched.
Paypal,
Cheque, please allow 10 working days for your payment to clear. Cheques should be made payable to The Big Horse Shop Ltd. do not send money (notes) in the post. If you choose to pay by credit/debit card,
Product availability
Occassionally Items shown on this website may be out of stock. If this is the case you will be informed either by email or telephone. You will be advised when the product will next be in stock. Please note that an indication of such dates is an estimate only and may be subject to change without notice, this does not constitute a contractual obligation by The Big Horse Shop Limited to supply goods by a certain date. However, if availability is unduly delayed we will do our very best to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This protect both of us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
Delivery
A signature is required at the time of delivery, the goods will not be left if a signature cannot be obtained. You can either have your goods delivered to your home address or you can enter an alternative delivery address, then you know someone will be there to sign for the goods.
Charges
UK STANDARD DELIVERY £7.00
Despatch will be by our contracted carriers and usually takes 3-5 working days.
Please Note: This is a signatory service.
For Highlands, Islands, Ireland and All other Countries priced individually at checkout
Quoted Delivery
When the goods you are purchasing have ‘quoted delivery’ added, the goods are either heavy or an irregular shape and there may be an additional delivery charge, please contact us for a delivery quote.
Our carriers require a signature on delivery and they do not make timed deliveries.
Delivery Outside the UK
We are able to deliver goods to most places outside the UK.
For a delivery quote, please call customer services on 01254 279666
Delivery to remote areas will incur an additional charge to the normal shipping cost, customers will be notified of the cost by email
The prices in this website include VAT at 20% where applicable.
Please note that our carriers require a signature on delivery and they do not make timed deliveries.
Time
We aim to despatch goods from our warehouse within 48 working hours.
Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances, please allow 60 days for delivery. We can advise on your delivery if you telephone 01254 279666 for details.
Method
We are pleased to work in partnership with GFS so when ever possible your goods will be sent this way. Please note that a signature will be required for every delivery. Should you be out at the time of delivery a card should be left for you to advise that an attempted delivery was made and for you to contact the appropriate depot to re-arrange.
All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Returns
If you return an item to us within 14 days in perfect clean condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way, no evidence of hairs, mud etc), in its original packaging, we will be happy to exchange or refund the original purchase price, unfortunately delivery costs cannot be refunded. Please use a sheet when try rugs on your horse.
Returns of sale items - items on sale are non refundable, they maybe returned and either exchanged for another size/product or a credit note will be issued to be used in the future.
Returns due to faulty goods - Any item being return due to manufacturing fault must be cleaned first, returns will not be accepted if they are dirty or have hairs on them. You will be responsible for the cost of cleaning.
Returns of goods sold as slight seconds - Any item bought as a slight seconds is non returnable, no refunds or exchanges are accepted, these goods are sold as imperfect goods with faults.
You must make your own arrangements to return goods to us, you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the goods until they arrive at our warehouse.
We cannot accept goods for return or exchange if they have been personalised in anyway.
If you wish to return an item please telephone 01254 279666 to obtain a return reference. All packaging, labels must be intact, include the original invoice in the parcel and post it to:
Returns Department.
The Big Horse Shop Ltd,
Unit 13 Appleby Business Centre,
Eden Street
Blackburn BB1 3BL,
Lancashire,
United Kingdom
Transit damage
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, once returned back to our warehouse, we will then arrange re-delivery of replacement goods as soon as possible.
Guarantee
Our products are guaranteed for 12 months from the date of receipt, providing you have the receipt and they are used in accordance with the purpose of manufacture. Goods are fully guaranteed (with the exception of goods sold as slight seconds) against faults in manufacture, materials or workmanship for a period of 12 months from delivery. These promises do not apply to faults caused by accident, neglect or misuse. Should the items be damaged in anyway due to misuse, field, stable or horse damage the guarantee will be null and void. If we feel it is necessary goods will be returned to the factory for examination. All goods returned must be in clean condition free from dirt and mud.
Jurisdiction
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts. These terms and conditions only cover the The Big Horse Shop Limited web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
thebighorseshop.co.uk is a trading name of The Big Horse Shop Limited; Company Address: Unit 13, Appleby Business Centre, Eden Street, Blackburn, Lancashire, United Kingdom, BB1 3BL.
We do not guarantee that this web site will be compatible with all customers computers.
Copyright
The Big Horse Shop Limited owns the copyright on all materials on this site and is protected by UK copyright and database laws. You may not use, download, copy, reproduce, republish, post, broadcast, transmit or link from this website without prior written consent.
Website Access
Your Shopping Account
When registering your details; You are responsible for ensuring that your account details and passwords remain confidential. The information and details you provide are correct and complete. You accept full responsibility for all activities occuring under your account and password. You must contact us immediately if you believe your account is being misused in anyway or if the information we hold is incorrect.
The Big Horse Shop reserves the right at our desgression; to edit or remove content, refuse access to the website and cancel orders. If orders are cancelled, it will be without charge, you will be notified immediately. Note: We are unable to add or amend orders after you press the Order Now button.
The contents of this website may not be reproduced, copied, duplicated, sold, downloaded or distributed by third parties without our written consent. You may however copy or print details for the sole purpose of using the website while connected to the website.
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