DELIVERY INFORMATION
Orders placed before 1pm Monday - Thursday and before 12pm Friday's are dispatched that same day. Where this is not possible they will be dispatched the next working day. For rest of world orders please allow up to 4 working days for your order to be processed before being dispatched.
All delivery timescales are from the order dispatch date. If your order has not arrived by the estimated delivery date please contact customer services within 5 days of this date. Failure to report this within the timeframe stated may result in us being unable to claim for any loss and will waiver your right to a replacement order or refund.
Please be aware during busy periods such as Christmas the delivery timescale can't be guaranteed.
Delivery will be attempted 2-3 times. If your order is returned to the warehouse due to failed delivery it will result in a return to sender fee and additional shipping charges to be redelivered.
For UK orders, it is very important to choose the correct shipping zone. Should the incorrect shipping zone be chosen at the checkout an invoice for the correct shipping will be issued. Only once this is paid will your order be dispatched.
All shipments outside of the UK are sent DDU (Delivery Duties Unpaid). This means when your parcel arrives in the destination country you will be liable to import duties and taxes. It is important we have a mobile number and email address (please check they are correct) Once your parcel arrives in your Country, you will be contacted by the Courier (check your spam folder). The Courier will send you a payment link to collect any taxes, duties, handling fees due on your order before delivery.
Please note we can not ship to PO Boxes. For orders outside of the UK being delivered to a Business addresses we will need a Registered VAT Number.
All shipments going to Spain require your National ID number for customs clearance.
CHARGES
UNITED KINGDOM
FREE
If you are local to the Blackburn area you can save on shipping and collect your order - select Pick Up at the checkout.
Please be aware order collection is by appointment only, to make an appointment you must contact customer services via telephone or email. Order collection appointments are available Monday - Friday between 9:30am - 4:00pm.
Packet Royal Mail 48 £4, 2 - 3 working days
DX £9, 1 - 3 working days
Orders £150+ Free* with code: FREE SHIPPING
*Full delivery charge will be deducted from any returns, t&c's apply
AB35 - AB38, AB54 - AB56, FK17 - FK21, IV, KW1 - KW17, PA21 - PA38, PA80, PH17 - PH26, PH30 - PH41, PH49 - PH50
Packet Royal Mail 48 £4, 2 - 3 working days
Medium Parcel Royal Mail 48 £7, 2 - 3 working days
Large Parcel Royal Mail 48 £9, 2 - 3 working days
Orders £150+ Free*, 2 - 3 working days
*Full delivery charge deducted from any returns, t&cs apply
Offshore Islands IM, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA61, PA76 - PA78, PH42 - PH44, PO30 - PO41, TR21 - TR25, ZE1 - ZE3
Packet Royal Mail 48 £4, 2 - 3 working days
Medium Parcel Royal Mail 48 £7, 2 - 3 working days
Large Parcel Royal Mail 48 £9, 2 - 3 working days
Channel Islands GY, JE
Packet Royal Mail 48 £4, 2 - 3 working days
Medium Parcel Royal Mail 48 £7, 2 - 3 working days
Large Parcel Royal Mail 48 £9, 2 - 3 working days
Northern Ireland BT
Packet Royal Mail 48 £4, 2 - 3 working days
Medium Parcel Royal Mail 48 £7, 2 - 3 working days
Large Parcel Royal Mail 48 £9, 2 - 3 working days
EUROPE
ParcelForce £17 GBP
ParcelForce £18 GBP
ParcelForce £19 GBP
ParcelForce £21 GBP
ParcelForce £25 GBP
ParcelForce 30kg £34 GBP
ParcelForce 30kg+ £68 GBP
ParcelForce £35 GBP
Your National ID number is required, please add this in the notes section at checkout or as the company name
Mainland Spain
ParcelForce £31 GBP
Baleric Islands
ParcelForce £49 GBP
ParcelForce 30kg £37 GBP
ParcelForce 30kg+ £51 GBP
ParcelForce £46 GBP
Please contact customer service for a shipping quote. Ensure to include the items you wish to purchase along with their sizes and your full postal address
REST OF WORLD
Fedex 3kg £50 GBP TBC
Fedex 10kg £100 GBP TBC
Fedex 10kg+ £175 GBP TBC
Please note the shipping charges listed above are set at a default TBC which means - To Be Confirmed and is not the final shipping charge. Carrier costs varies based on weight & volume and will have to be individually quoted. Please contact us with an itemised list of your cart along with your address to enable us to give you an accurate quote. Should you place your order before emailing for a quote and decide to cancel your order - any card or Paypal fees will be deducted from your refund.
RETURN TO SENDER FEE
£9
£15
Return fee will be the same as the initial shipping charge
Return fee will be the same as the initial shipping charge